Before proceeding with logging your Maintenance Request, please use this Maintenance Guide first, to avoid any unnecessary call outs.
NO POWER
Have you contacted Energex? There may be a fault in the street.
If renting a unit - Have you checked with a neighbour? If in a block of units it may be the Body Corporate that needs to be contacted for action.
Have you checked your fuse box? There may have been an overload and the safety switch has been activated and needs resetting.
Have you checked that one of your appliances is not faulty? Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the power point, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you need to get it repaired. Otherwise disconnect the fridge and plug in the stereo and continue checking all appliances until the faulty appliance is located. If the electrician attends to the job and finds the fault with one of your appliances, then you will be charged for the service fee.
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NO HOT WATER
Is it Gas or Electric?
Have you arranged for the connection of your Gas or Electricity?
If it is an Electric Hot Water System -
Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe Instruct the tenant to pull up this lever until a flow of water starts coming out of the overflow pipe. This quite commonly needs to carried out every six months or so. Have you checked the fuse in the
meter box. Has someone turned off the fuse by mistake. Have you checked that the water tap on the hot water system itself is turned on?
If it is a Gas Hot Water System
Have you checked to see if your pilot light has gone out? Some units can be easily relit others may require a tradesperson. Are the gas cylinders empty. If so, you need to contact the gas company and arrange to fill the cylinders.
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LIGHTS ARE NOT WORKING OR POWER POINTS ARE NOT WORKING
Have you checked your fuse box? If there has been an overload the safety switch may need resetting
Have you replaced the light bulb?
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STOVE ELEMENT IS NOT WORKING
Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the element out and cleaning them and putting back in again can fix the problem
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GARBAGE DISPOSAL IS NOT WORKING
Is it turned on at the switch underneath the sink?
Have you attempted to reset the safety switch? This is normally a little red or black button underneath the bottom of the garbage disposal unit They may have to get on their hands and knees to find the switch. This switch can be activated by an overload and simply needs to be reset.
Is there a blockage in the sink/blades? IMPORTANT Before putting hands down the sink to check for blockages make sure unit is turned off at the wall and unplugged
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KITCHEN/BATHROOM SINK IS BLOCKED
Have you tried using some draino to try and free the blockage?
Have you tried pouring boiling water down the sink to free up old soap & hair?
Have you cleared hairs and old soap from the waste & u bend? Put a bucket under the pipe, Unscrew the pipe under the sink (where possible) remove the hair and old soap and rescrew the pipe back together. Pour boiling water down the drain, this should clear the blockage.
Have you removed old food from the kitchen waste & poured boiling water down the drain. Do not put fat and oil into the drain as these will clog up the pipes.
If the tenant is suffering from a major blockage with sewerage overflow then these would not be a good suggestion. If the complaint is that there sink is taking a lot time to drain away the water the above suggestions would be appropriate.
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WASHING MACHINE IS NOT WORKING
Are the washing machine taps turned on at the wall?
Have you checked to make sure that the appliance is turned on at the wall?
Have you checked that the lid is closing properly.
If the machine has stopped half way through a cycle ask the tenant to make sure that they have not overloaded the machine or that it is out of balance re-arrange the items evenly in the bowl
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DRYER IS NOT WORKING
Have you checked to see if the filter needs cleaning out? Dryers can automatically shut down due to overload of lint in the filter.
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GARAGE REMOTE CONTROL IS NOT WORKING
Have you checked to see if the batteries have not gone flat?
Have you checked the combination to make sure that it is the same as the combination on the panel in the garage? This is not always possible to check as there are so many different styles of remote controls, but where possible the tenant can take the cover off the remote control and find a number code inside this same code is on the unit of the remote control in the garage the combination on both should be identical.
Have you checked that the lever inside the garage is on auto. The lever is generally next to the control box inside the garage. You can either choose manual to operate the door with the key or auto to operate the door with the remote control.
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