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During the tenancy, depending on the property, there may or may not be a requirement for a tradesperson to be called to the property. If you, as a Tenant, have a maintenance problem at your property, you should ring during business hours to your Agent giving as much detail as possible as to the problem. Please remember that when notifying Agents of problems that you also need to arrange access. In most cases, Rental Hotline has a set of management keys, which will access to the property.
Rental Hotline uses only trusted tradespeople who, in 90% of cases by arrangement with yourself, will enter your property while you are out or at work and carry out the required repairs with no inconvenience to you.
If there are other special considerations such as a dog that needs to be taken into account, these circumstances should be conveyed to your Property Manager when notifying of the requirement for maintenance.
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