Frequently Asked Questions

Q. Can my landlord enter my home without my permission?
A. The landlord/agent may only enter their rental premises by mutual agreement with the tenant or by issuing the tenant with an Entry Notice giving the appropriate 24 hours to 7 days notice. The time frame varies due to the circumstances surrounding the reason for entry.

Q. I have received a "Notice of Entry" for a routine inspection but do not wish to have the real estate agent in my house while I am not home. As I work during the day, can I insist on an after hours inspection?
A. You cannot refuse entry to a property manager or lessor if the correct notice has been given (7 days written notice on an approved RTA form). If you are unable to attend you can arrange for a friend or relative to be present; otherwise the property manager will enter the property using the management keys.

Q. The property I rent is for sale. How much notice is required to be given to me for the agent to bring a prospective buyer through to inspect?
A. The agent can inspect the property by mutual agreement with the tenant. If they are not able to contact you or no amicable agreement can be made then you will receive 24 hours written notice stating what day and time the agent will enter the property

Q. I recently had the locks at my rental property changed for security reasons. Do I have to provide my real estate agent with a copy of the keys?
A. Under the Residential Tenancies Act, if you changes the locks, you must supply the agent with a copy of the key unless they agree to a key not being taken or the Tribunal orders a key not be given. However, the locks can only be changed if you have a reasonable excuse for doing so or if the agent agrees to the change. If the agent does not agree, you can apply to the Tribunal to have a decision made by them. The same applies to the real estate if they wish to have the locks changed.