Frequently Asked Questions

Q. How do I pay my rent?
A. Rental Hotline does not accept cash. We have established an efficient way of paying rent using RENTCARD. RENTCARD allows tenants to pay their rent by telephone, anywhere, anytime. It is similar to a direct debit, however tenants are in control of how much they pay and how often. There are no charges, only the cost of a local call.

Q. How do I connect my electricity?
A. This can be done at your nearest ENERGEX office. Minimum deposit required is $ 80.00

Q. How do I connect the gas if required?
A. This can be done at your nearest GAS Sub-Agents Office. Deposits range from $ 45.00 to $ 80.00.

Q. How do I connect my telephone?
A. This can be done by phoning TELSTRA direct on 132200.

Q. Who is responsible for the charges associated with Electricity, Gas and Telephone?
A. The tenant is 100% responsible.

Q. I have just moved into a brand new rental property. Who pays for the initial phone connection?
A. It is more than likely that the property has been pre-wired, ready for the telephone connection which is the tenant’s responsibility. However any trenching work carried out by Telstra would be at the lessor’s expense

Q. What is a condition report and why should I fill one out?
A. A condition report notes down the condition of the property when you move in. It is filled out by both the tenant and the property manager and signed by both parties. You must return the condition report to the agent within 3 days. It is then used when you vacate the property to ascertain if any damage to the property existed before you moved in, and if so to absolve you of the responsibility of having it fixed.